Contact Us

Get in touch

Frequently asked questions


Once shipped, tortillas will be delivered within 3-5 days. Once received, tortillas must be separated, aired out, and placed in a ziploc bag. Place the tortillas in the fridge or freezer! Make sure to take care of your tortillas and to get your tortillas promptly from your local postman!

Our flour tortillas are freshly cooked with only 5 ingredients, so they will go bad eventually like any other cooked item. They last 2-3 weeks in the fridge if properly taken care of upon arrival from the postman! They can also last 4-6 months in the freezer (using a ziploc bag for storage). We offer large tortilla quantity options because the tortillas freeze and defrost so well!ย 

We only use 5 ingredients to preserve the natural Sonoran Style Tortilla Flavor and quality! Water, Salt, Flour, Vegetable Lard( made from soy and corn, NO PORK LARD used), and calcium propionate.

Yes, tortillas are fully cooked, they just need to be warmed up before prepping food!ย 

We ship to any location in the U.S.A within all 50 states, including Alaska and Hawaii. We do not ship internationally or outside of the U.S.A.

Once tortillas are shipped, no refunds will be given.If tortillas arrive late or damaged, please contact us atsupport@tortillafam.comand we will have a replacement pack sent out.

We do not offer a refund or replacement if the order has gone bad due to lack of refrigeration. We have done multiple tests on the tortillas and they will not go bad once delivered within 7 days of shipment and placed in refrigeration (fridge or freezer).Refunds and replacements are refused if you have provided us with a shipping address with errors, carriers might not be able to access delivery location, refuse to receive delivery from our carrier or if you have the package shipped out to any location that causes delays in receiving, such as a P.O. Box.

We are not responsible for delivered packages that arrive and are destroyed by the elements or animals, and no refunds or replacements will be issued or sent.We donโ€™t take responsibility for packages that are not delivered by USPS for any reason, as well as lost or stolen packages marked as delivered by USPS. Buyer may file a claim with USPS.ย