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Refund policy

FLOUR:Once shipped, tortillas will be delivered within 3-5 days. Once received, tortillas must be separated, aired out, and placed in a ziploc bag. Place the tortillas in the fridge or freezer! Make sure to take care of your tortillas and to get your tortillas promptly from your local postman!

CORN:Packages can be stored at room temperature, in the fridge, or in the freezer. Once corn package is opened, corn tortillas will need to be placed in a ziplock bag, stored in the fridge, and will be good for 30 days once opened.

*Each order comes with tortilla care instructions!

FLOUR:Our flour tortillas are freshly cooked with only 5 ingredients, so they will go bad eventually like any other cooked item. They last 2-3 weeks in the fridge if properly taken care of upon arrival from the postman! They can also last 4-6 months in the freezer (using a ziploc bag for storage). We offer large tortilla quantity options because the tortillas freeze and defrost so well!

CORN:Corn tortillas have a 6 month shelf life and last 30 days in the fridge after opening.*Check packaging for expiration date.

FLOUR:We only use 5 ingredients to preserve the natural Sonoran Style Tortilla Flavor and quality! Water, Salt, Flour, Vegetable Lard( made from soy and corn, NO PORK LARD used), and calcium propionate.

CORN: - ORIGINAL:water, white corn masa flour
- PRICKLY PEAR:water, white corn masa flour, prickly pear, flax seeds, chia seeds, sesame seeds
- BEETROOT:water, white corn masa flour, beetroot, quinoa
- TURMERIC:water, white corn masa flour, turmeric, chia seeds

FLOUR:Yes, tortillas are fully cooked, they just need to be warmed up before prepping food!

CORN: The corn tortillas come partially cooked and need be fully cooked before consuming. We recommend warming up on a pan with medium heat for 40 seconds on both side (or until cooked all the way through).

We ship to any location in the U.S.A within all 50 states, including Alaska and Hawaii. We do not ship internationally or outside of the U.S.A.

* Once tortillas are shipped, no refunds will be given.

* If tortillas arrive late or damaged, please contact us at support@tortillafam.com and we will have a replacement pack sent out.

* We do not offer a refund or replacement if the order has gone bad due to lack of refrigeration. We have done multiple tests on the tortillas and they will not go bad once delivered within 7 days of shipment and placed in refrigeration (fridge or freezer).

* Refunds and replacements are refused if you have provided us with a shipping address with errors, carriers might not be able to access delivery location, refuse to receive delivery from our carrier or if you have the package shipped out to any location that causes delays in receiving, such as a P.O. Box.

* We are not responsible for delivered packages that arrive and are destroyed by the elements or animals, and no refunds or replacements will be issued or sent.

* We don’t take responsibility for packages that are not delivered by USPS for any reason, as well as lost or stolen packages marked as delivered by USPS. Buyer may file a claim with USPS.

© 2023 Tortilla Familia

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